Unlock high-velocity teams with Jira Service Management
Empower Dev, IT Ops, and business teams to collaborate at high velocity. Respond to changes and deliver great customer and employee service experiences fast.
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High-velocity service management
Deliver value fast
Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions.
Make work visible
Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes.
Connect Dev and Ops
Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.
ITSM software features that unlock high-velocity teams
Whether you’re just getting started, or looking to switch to a more fast, flexible ITSM solution, Jira Service Management comes with the features you need to unlock your teams.
Request Management
Manage work across teams with one platform so your employees and customers quickly get the help they need.
Incident Management
Bring your development and IT operations teams together to rapidly respond to, resolve, and continuously learn from incidents.
Problem Management
Group incidents to problems, fast-track root cause analysis, and record workarounds to minimize the impact of incidents.
Change Management
Empower your IT operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk.
Asset Management
Store assets to manage inventory efficiently, track ownership and lifecycles, and reduce costs.
Configuration Management
Gain visibility into the infrastructure that supports critical applications and services. Understand service dependencies so you can minimize risk.
Knowledge Management
Leverage Confluence for an open approach to knowledge management. Foster team collaboration across ITSM practices.