Halp
Conversational ticketing
for modern teams
Halp meets your team where they already work – helping you easily track, automate and report on incoming requests
Reach Us
Manage requests directly in Slack and Microsoft Teams
Empower any team to keep track of any request – no matter if it came from a direct message, channel, or email..
Turn messages into tickets
Use an emoji or message action to turn messages into tickets.
Solve requests as a team
Route requests to dedicated queues and resolve them as a team.
Avoid context switching
Prioritize tickets directly in Slack or Microsoft Teams.
Update everyone in real-time
Automatically notify requesters and followers about ticket progress..
Automate your work with simple recipes
Focus on helping your team and leave the busywork to the bots. Using Halp’s recipe builder, automate common actions based on ticket fields, form input, and more.
Conversational Ticketing
Halp is a modern, lightweight help desk for humans who love Slack and Microsoft Teams
Tickets
Track requests coming from DMs, channels, or emails.
Queues
Prioritize tickets by severity and route to dedicated triage teams.
Reports
Measure ticket volume, response & resolution times, and agent performance.
Forms
Build custom forms for each use case, customize fields and statuses.
Recipes
Update statuses, assign tickets, route requests and more.
Custom appearance
Make the Halp bot your own with custom appearance and messaging.
Knowledge base
Provide automated answers while keeping it personal.
Followers
Add ticket followers to streamline approvals.
Notifications
Requesters and agents are automatically notified about ticket updates to ensure quick resolution.